Provide Access To Support

You can easily give our support access to your platform. Please proceed as follows:

• Login as root via SSH to your Tenantos main server.
• Execute the command support add
• Inform our support that access has been granted.

Please don't forget to provide the device name if the issue is about a specific device (server name, switch name, ...).

Remove Support Access

Execute the command support delete to disable access for our support team.

Firewall

If you have IP restrictions in place, please whitelist the following IPv4 addresses:

• 95.216.97.4
• 65.108.22.20