Agent Setup Issues

When adding a remote agent, Tenantos performs several checks before initiating the installation to ensure the agent server is compatible.

Error: The apt sources are not configured correctly

This error means that certain repository components, or repositories, are not active, which may prevent specific software from being installed. To resolve this issue, update the /etc/apt/sources.list file as follows:

deb http://security.debian.org/debian-security bullseye-security main contrib
deb-src http://security.debian.org/debian-security bullseye-security main contrib

deb http://ftp.nl.debian.org/debian bullseye main non-free contrib
deb-src http://ftp.nl.debian.org/debian bullseye main non-free contrib

deb http://ftp.nl.debian.org/debian bullseye-updates main contrib non-free
deb-src http://ftp.nl.debian.org/debian bullseye-updates main contrib non-free

As shown above, the main component must be enabled. contrib and non-free are optional. You may replace "ftp.nl" with a mirror of your choice.

Error: The installed operating system is not supported

The message means that the operating system of the server is not supported. Please verify that the agent server meets the system requirements.

Issue: Agent installation stalls

If the agent installation stalls, please wait for at least 45 minutes before taking any actions. If there is still no progress after this period, please delete the agent.

Once the agent is deleted, you can attempt the installation again. There is no need to reinstall the operating system of the agent.

If these steps don't resolve the issue, please enable support access and contact support.